Questionnaire Survey

Thank you so much for your cooperation with Susino (Xiamen) Industrial Co., Ltd., and we hope that we will promote both our business and friendship in the near future.
High customer satisfaction is always our pursuit, in order to improve our service, pls kindly let us know how to improve it and anything more we can do for you, thank you again.



1. How soon you received our reply of quotation?

1day2 days3 daysMore than 3 daysNo answer

2. How soon do you think is workable for you to receive a reply on quotation?

1day2 days3 daysMore than 3 daysNo answer

3. How soon you received our samples?

less than 5days6~10days3 days11~15daysMore than 15 daysNo answer

4. How soon do you think is workable for you to receive the sample?

1~5 days6~10 days11~15daysOthersNo answer

5. Was our sample meet your request and satisfied you or your customer?

Very BadSomewhat BadGoodVery GoodNo answer

6. Do you think our sales representative communicate with you effectively?

Very BadSomewhat BadGoodVery GoodNo answer

7. Do you think our products prices are competitive?

Very UncompetitiveUncompetitiveMost are CompetitiveVery CompetitiveNo answer

8. Were our products usually delivered on time?

Not on timeSometimes not on timeMost are on timeVery GoodNo answer

9. How satisfied are you with our product quality?

Very BadSomewhat BadGoodVery GoodNo answer

10. In thinking about your most recent experience with SUSINO,was the quality of customer service you received

Very PoorSomewhat UnsatisfactoryAbout AverageVery SatisfactoryNo answer

11.What are you most concern about?

PriceQualityOn Time DeliveryPrice & QualityQuote in time CommunicationSample Lead TimeOthersNo answer