Frequently Asked Question

If you have any question about susino & susino item, pls feel free to contact us, we will get back to you asap.

About Susino

Can i buy eco susi bag from alibaba?
Yes,we have been on alibaba for six years as gold supplier,and you could see and choose whatever you want,then send us a inquiry by mail.it is also convenience to purchase by ali express for your mini order.

Still have questions
Give us a call and we would be happy to chat.+86-592-3286977 9:0 AM – 5:30 PM Beijing Time Monday through Friday.you also can contact us by sending mail to sales@susino.com,we will reply asap.

What is the susino inventory program?
Susino inventory was started in 2010,and we had a great success in the past year,this year we hold it again with improved hot styles and new fashionable patterns. Why we do this project? To spread the eco friendly concept, to save the delivery time and to stimulate the buyer whose order is lower than our MOQ.

What is your inquiry procedure?
An inquiry could be submitted to us by emailing or calling us(sales@susino.com,+86-592-3286977). A member of our staff will then send you a quotation by email or call . If you like our prices or products you can then request a catalogue and samples of bags.

What are your shipping methods?
For sample shipping we use FedEx, DHL, TNT or UPS. For bulk quantity bags,we will choose the best shipper. Shopping Bags Direct reserves the right to determine the best shipping method available unless specifically pre-routed by the customer.

what products does SUSINO manufacture?
With several years development, SUSINO has been developing to a professional packaging researcher, designer, producer and exporter. we specialize in manufacturing high quality of non woven bags, paper bags,polyester bags, cotton bags,rpet bags, nylon bags, laminated bag,cooler bags, suit cover,gift boxes, storage boxes etc.

How do i fold my ECOSUSI BAG back into a small pouch?
ECOSUSI BAG allows for easy opening and stuffing. No special folding is required.If you want to fold tidily,you can follow the folding instructions on the hangtag include the right fold methods of different patters.

Which is the correct website,susinobag.com or susino-group.com ?
We would like to remind you that we have changed our domain name. It is not www.susino-group.com any longer, the new one is .www.susinobag.com you will find what you need.Here take your time, enjoy here!

How do i wash my ECOSUSI BAG?
Machine wash cold, line dry, and they will dry really fast!

Can i buy the inventory of SUSINO?
Yes!SUSINO has different kinds of inventory,lower MOQ,shorter dilivery time,popular design and patterns. Send a email to sales@susino.com ,or give us a call at 869523686977.

What is the relationship between SUSI BAG and ECOSUSI BAG?
As is known to all,SUSINO is a famous reusable shopping bags manufacturer.SUSI BAG was the past trade mark of its bag,but now ours bag was changed the name to ECOSUSI BAG,for it could spread environment-friendly idea directly.

What is means by SGS certification?
Switzerland SGS (SGS) was founded in 1878, is a global inspection, verification, testing and certification services leader and innovator, its independence, impartiality, professional service in the international community to enjoy a very high reputation, is recognized as the highest benchmark of quality and integrity. SGS in 1991 and officially came to China. SUSINO has pasted the SGS certification some years ago,it is responsible to ours products,and ours customers from all over the world.

What do "RPET" and "PET" mean?
RPET is recycled PET from post-industrial fiber waste and post consumer plastics (mainly plastic bottles). PET is the chemical substance Polyethylene terephthalate commonly known as polyester.

Q: How can we get catalogue?
A: E-catalogue: pls click catalogue to download. Send by courier: pls contact us

Q: What is the difference between organic cotton, common 100% cotton and polyester cotton?
A: The main difference between organic cotton, 100% common cotton and polyester cotton is the standard and process of growth… For 100% common cotton and polyester cotton, they are different in component. Obviously,100% common cotton is made of cotton only.. While the polyester cotton is mix of polyester and cotton,. 100% cotton is softer, better in touching…But cost of polyester will be lower while it is better endurance..

Q: What is organic cotton?
A: Organic cotton is a far superior alternative to chemical-laden conventional cotton. Conventional cotton growing uses up to 25% of the world’s pesticides, putting about one third of a pound in every t-shirt you own. While organic cotton means the farmer doesn’t use any harmful pesticides and chemical fertilizers. Crop grows without damaging the ecosystem,it supports biodiversity and healthy ecosystem, improves the quality of soil and often use less water. Accordingly，organic cotton farmin requires significant investment of time, skill and labor. But it is worthy since it doesn''t contain any hidden costs to our environment.

Q: What does GSM mean?
A:GSM stands for grams per square meter. It is the standard measurement for weight and quality of non-woven material. Higher GSM values represent stronger, more durable non-woven resulting in greater reusablility. Our material exceeds all accepted industry and global standards for quality and strength.

Q : Do you offer customized designs?
A:Yes, yes and yes. As a matter of fact, most of our products are customized made per your specifications. Simply to "Inquiry Cart" and follow the steps. We value very much the opportunity to work with our customers and pledge to do our utmost to answer your needs. We understand that every project is a time consuming, decision battling and highly interactive process. Our team of experts in product and graphic designs, fabrics, manufacturing and printing, as well as logistics, are ready to work together to assist you in every aspects of the projects, from costs, aesthetics and design, material selection, most suitable manufacturing and printing techniques to the best delivery methods to you or your customers. Once the order goes into production in our facilities, you can be rest assured knowing that every step of the processes is meticulously monitored to ensure that all products pass our highest quality standards and be delivered to you in a timely manner.

Q: How can you make sure that the delivery is on time?
A:Set up a program to schedule our production process before mass production, and follow our production process during the mass production, and to report daily data. This program keep our production is on the right schedule and to make sure the delivery on time.

Q: How can we say that SUSINO Group is a good company to deal with?
A:Competitive Price, highest quality & on time delivery guaranteed by: Direct from one of the leading manufactures and pioneers of eco-friendly bags. Exclusive design and widest selection. Comprehensive and proprietary eco-friendly materials & fabrics State of the art manufacturing facilities. Full-range printing techniques Extensive network of transportation and logistics services Last but not least, our pledge to be the best supplier in eco-friendly bags.